WILLZOOL FAQ

 

What is Willzool?

Willzool is an online bookstore created for book lovers and readers to purchase their favorite books. As more and more people purchase and read books online, Willzool has created this platform to ensure everything you love about your local bookshop is embodied into one space. 

Willzool’s mission is to bring your favorite books to you because we believe reading shapes who we are and, in turn, shapes the world we live in.

 

What types of books are available on Willzool?

We have different types of books under the fictional, non-fictional, and children’s categories. Simply select from the categories on the top-right side of the website homepage to locate your choice.  

Will I get a digital or physical copy of the book?

A physical copy (soft copy) of the book will be delivered to you via your submitted shipping address. 

 

Does Willzool apply only to kids?

Although Willzool has many books under the children’s categories, we do not only target children. We also have different books under the fictional and non-fictional categories, including for adults. 

 

How do I order a book on Willzool?

To order, simply locate the book you’d like to purchase and click on it to arrive at the product page. 

Select the quantity of the book you’d like to purchase and click the “Add to Cart” and “View Cart” button after it to view items in your cart and proceed to the checkout page.

After selecting the items in your cart, click on the “Proceed PayPal” button (or enter a promo code below if you have one) to pay the applicable fees as shown on the checkout page. 

Fill in the next information, including your shipping address to complete your order. Upon receiving and confirming it, the book(s) in your order will be shipped to you. 

 

Can I read the book on Willzool instead?

 

No, Willzool does not provide e-book services. You can only purchase a physical, soft copy version of the book.  

 

Can Willzool ship to my location?

 

At this time, Willzool only ships and delivers its books to anywhere within the United States. However, as we develop, other locations will become available. 

 

How long does it take to receive the book I purchase?

 

Upon confirming your order, we will process it within 1- 2 business days and deliver the items to you within 3 – 5 days, depending on your time of purchase, the distance of shipping address, and other uncontrollable factors. 

 

What payment methods can I purchase a book with?

 

Currently, we only accept and support payments for purchases with PayPal, one of the world-leading payment methods. You can also apply a promo code on the payment page if you have one. 

You can learn more about the accepted payment methods by reviewing our Payment Policy. 

 

 

How secure is my payment method?
We use PayPal, a very secure and trusted payment method, as our payment processor. We do not have access to or store your PayPal information when you make payments.

You can learn more about the security of your payment method by reviewing our Payment Policy and Privacy Policy. 

 

I do not like the book. Can I return it?

 

Yes, you can!

You can return a book within 30 days of purchase and get a refund or exchange if you do not like it. However, for the book to be eligible for a return, refund, or exchange, the book must remain in the packaging and condition it was sent to you. 

To learn more about cancelation, return, refunds, and exchange, including the process of returning an eligible item, please read our Return, Refund, and Terms and Conditions documents.