Kindly read the refund policy of Willzool carefully before purchasing/ordering it's items or using it's services. We tend to ensure that our customers are happy with our items and that is why we always try our best to ensure you get the best items as you have ordered. When your order products from our store, we carefully process your order and ensure that you get exactly what you have ordered and paid for at the right time unless there are circumstances beyond the control of Willzool and you. However as the case may be, we will ensure you get your ordered products as soon as possible.
Please note that, Willzool turn and refund policy.
Item is not as described
If the item delivered is physically different from the description, preview or ordered, you will be entitled to a full refund. Also, if we send a wrong product or the item is damaged and the fault is arising from us, you will be eligible for a refund.
Items that have not been received
If you have not received an ordered item within 25 days from the date of purchase, you might be eligible for refund. You will be required to give your buy code to check your claim that you have not received the item ordered and paid for. Despite the fact that we think 25 days is a sensible time, contingent upon where you are located, you may have a longer period to claim a refund if you have purchased for personal use and haven't received the item.
If a purchase was made on your account or with your payment method that you did not permit
It is important that you keep your account information and password private. If you give your details to someone else or appear to be abusing our policies, you are responsible for any purchases made and will not be eligible for refund. Note that Willzool will not entertain any form of abuse.
Item must not be damaged (must be in its original condition)
We will not give a refund if the item is returned damaged. Item must be returned in its original state when received to qualify for a refund. We will not accept any item that has been damaged in any way. Please keep in mind that if the item has been damaged, this voids the refund request and the item will be returned back to the customer and marked as final sale.
How To Request A Refund/Exchange
In the event that an item is damaged or you received a wrong item and you wish to request a refund, you must inform Willzool within 24 hours to be qualified
for a refund. Refund will be given only when we have received the item (Item must be returned new within 30 days from the day of receipt). Contact us directly with your refund request through our email (email@example.com). All items must be returned new in their original packages. Depending on your specific situation, we may be able to help as all refunds requests must be approved. If your refund request is approved, you will lose your credits. We may deny any refund request if it fails to meet our refund criteria stated above. Once your request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer's policies.
Late Or Missing Refunds (If Applicable)
In the event that, we informed and sent you a receipt that we have processed and sent your refund to the original payment of payment, we expect that you receive your refund within 5 to 7 business days. However, if you have not received your refund within this period, we advice that you check your account first, then contact your bank or the credit card company with which you paid. It may take some time before your refund is officially posted. If you have done all these but you have not received your refund still, please, contact us as soon as possible
In accordance with the law, Willzool reserves the right to solely define, limit,
refuse, and/or reject orders, refunds, and exchange from customers at any time
due to the following:
• Potential fraudulent or criminal activity
• Site malfunctions
• An irregular or excessive exchange history: regarding damage, missing items, etc.
Also, we reserve the right to refuse rendering services to any customer be it
individual or an entity, in regards to the similar actions noted above.
Please, if you are having any issues or comments with any of our items and need
our support, kindly forward a message to us (firstname.lastname@example.org) explaining your problem.