We deliver to all and any postal addresses within United States. In order to make the delivery more easier and simpler, we request you to provide your full street address with pin code / zip code. Furthermore, deliveries are usually made during normal working hours of courier companies and these vary from state to state.
Please note there are no shipments made from the store on sundays and public holidays as our logistics partners, do not make pick-ups on those days. In case you ordered two or more items, you might receive them in multiple boxes on different days, because of ranging items availabilities and delivery locations. Often, products may be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.
Shipping And Delivery Charges
Willzool offers free shipping
Willzool processes it shipments within 1-2 business days and shipping time: 3 to 6 days. As stated earlier, in the event you have ordered two or more items, you could receive them in multiple boxes on different days, because of changing items availabilities and delivery locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.
If courier company neglects to deliver, you never go through any loss as in-transit risk is all ours. However, Willzool will not be in charge of lost and lost packages or any type of full or piece damages to the package deal after being left at customer's address by nota / courier agency unless the customer purchased insurance when they purchased a products, there is nothing we can do in this case.
Lost In Transit
If a shipment is lost in transit, we will wait for 21 working days and nights and then reprocess/reship the order. If you have any question about our shipping policies, you can easily email us.
Shipping And Tracking Particulars
We will send you a message about the shipment of your order, as soon as the items are delivered to the courier. These alert emails will develop the tracking number and courier companies website details along with expected time of delivery. You may also check the same on our order position page. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.
Incorrect Or Incomplete Address
You should be aware. Some courier companies charge certain fees for incorrect shipping details, wherein the address and zip code do not match. The customer will, without exception, bear the price tag on any such penalties and fees and not Willzool. Make sure your shipment address is correct. In case of a reshipment of the same order, customers will be responsible to pay reshipping charges for the reshipment.
Time To Deliver
For every item we have mentioned the perfect time to ship along with the item image. These are only a sign and approximate values, and items can be delivered earlier or later as the case may be depending on availability of item and other factors. It is highly recommended to email us with the item codes to get more accurate time to shipment estimate.
Estimated transit time: 3 -5 days.
Delay In Shipping
Basically, due to pandemic ( covid-19) shipping may be delayed. This is because we are not sure for long the lockdown will last. However, in this case, we will try our best to ensure you get your ordered items as soon as possible.
Moreso, the "availability" as mentioned on our website against each item is an approximate count of days it would take to dispatch the order from our warehouse. In the event that, there is going to be a delay in delivery because an item is 'out of stock' or when there is an unusual postponement in filling an order, we will notify you by e-mail. We may also choose to provide your order in multiple consignments (for multiple item purchases with differing "availability"). In some cases, we would offer to reimburse/refund you for unfulfilled part of the order in circumstance of our inability to resolving the order within a reasonable period of time.