COPYRIGHT AND TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Willzool., Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
PAYMENT POLICY
We accept PayPal as a form of payment. There is no surcharge for using your PayPal to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
Payment must be completed in advance by buying the product that you need through our safe shopping cart.
Once payment is received, your purchase will be planned to be completed and you will receive an email to that effect.
If you use PayPal Credit - Customer Support can be reached at (866) 528-3733. If a you are unable to check out using PayPal Credit, we would have no idea what the problem might be, so would not be able to help you.
By placing your order on our website, you agree to our terms and conditions
If you have any questions about the checkout process, or need additional information to help you make your purchase, please contact us at info@willzool.com or call 9412959916
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Willzool reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
PRIVACY
At www.willzool.com, accessible from https://www.willzool.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by www.willzool.com and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in www.willzool.com. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Log Files
www.willzool.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, www.willzool.com uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of www.willzool.com.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on www.willzool.com, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that www.willzool.com has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
www.willzool.com's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
www.willzool.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
REFUND
Kindly read the refund policy of Willzool carefully before purchasing/ordering it's items or using it's services. We tend to ensure that our customers are happy with our items and that is why we always try our best to ensure you get the best items as you have ordered. When your order products from our store, we carefully process your order and ensure that you get exactly what you have ordered and paid for at the right time unless there are circumstances beyond the control of Willzool and you. However as the case may be, we will ensure you get your ordered products as soon as possible.
Please note that, Willzool turn and refund policy.
Refund Conditions
Item is not as described
If the item delivered is physically different from the description, preview or ordered, you will be entitled to a full refund. Also, if we send a wrong product or the item is damaged and the fault is arising from us, you will be eligible for a refund.
Items that have not been received
If you have not received an ordered item within 25 days from the date of purchase, you might be eligible for refund. You will be required to give your buy code to check your claim that you have not received the item ordered and paid for. Despite the fact that we think 25 days is a sensible time, contingent upon where you are located, you may have a longer period to claim a refund if you have purchased for personal use and haven't received the item.
If a purchase was made on your account or with your payment method that you did not permit
It is important that you keep your account information and password private. If you give your details to someone else or appear to be abusing our policies, you are responsible for any purchases made and will not be eligible for refund. Note that Willzool will not entertain any form of abuse.
Item must not be damaged (must be in its original condition)
We will not give a refund if the item is returned damaged. Item must be returned in its original state when received to qualify for a refund. We will not accept any item that has been damaged in any way. Please keep in mind that if the item has been damaged, this voids the refund request and the item will be returned back to the customer and marked as final sale.
How To Request A Refund/Exchange
In the event that an item is damaged or you received a wrong item and you wish to request a refund, you must inform Willzool within 24 hours to be qualified
for a refund. Refund will be given only when we have received the item (Item must be returned new within 30 days from the day of receipt). Contact us directly with your refund request through our email (info@willzool.com). All items must be returned new in their original packages. Depending on your specific situation, we may be able to help as all refunds requests must be approved. If your refund request is approved, you will lose your credits. We may deny any refund request if it fails to meet our refund criteria stated above. Once your request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer's policies.
Late Or Missing Refunds (If Applicable)
In the event that, we informed and sent you a receipt that we have processed and sent your refund to the original payment of payment, we expect that you receive your refund within 5 to 7 business days. However, if you have not received your refund within this period, we advice that you check your account first, then contact your bank or the credit card company with which you paid. It may take some time before your refund is officially posted. If you have done all these but you have not received your refund still, please, contact us as soon as possible
Reserved Rights
In accordance with the law, Willzool reserves the right to solely define, limit,
refuse, and/or reject orders, refunds, and exchange from customers at any time
due to the following:
• Potential fraudulent or criminal activity
• Site malfunctions
• An irregular or excessive exchange history: regarding damage, missing items, etc.
Also, we reserve the right to refuse rendering services to any customer be it
individual or an entity, in regards to the similar actions noted above.
Please, if you are having any issues or comments with any of our items and need
our support, kindly forward a message to us (info@willzool.com) explaining your problem.
RETURNS
30 Days Return And Exchange Policy Of Willzool
Return are allowed within 30 days from the day the item is delivered. We do not wish to reject a customer, therefore, we must ensure the safety, welfare, and comfort of our customers across the globe. In a situation whereby the item you have received is not in good condition and the fault is arising from us, you will be entitled to a return and exchange for another item of the same description, value and quality.
Also, if we sent by mistake, a wrong item which is different from the item you ordered, we will be gladly to accept such item in exchange for the correct item of the same size and quality. Note: item must must be returned new with the tag within
30 days from the day the item is delivered, if not, you will not be eligible for an exchange.
Shipping For Exchange
• Initial shipping fee is non-refundable.
• If by mistake, we send a wrong d item to you, we will be responsible for the shipping for exchange fees. Otherwise, we will not be responsible for the exchange shipping fees if we delivered the right item as you have ordered but you which to return the item for personal reasons. In this case, it is the customer who pays for shipping for exchange. Any fees attracted to the shipping exchange process will be taken care of by the customer.
• If a delivered order is rejected by a customer or not delivered as a result of a wrong address, 25% fee will be charged.
Cancellation
We understand that plans change and you may have to cancel or terminate your order with us. Please note that, according to the law, you are to inform us before the shipments. Therefore, if you need to cancel an order, you must inform us through email (info@willzool.com) 48 hours before the shipment. However, if the order has been processed
before we receive your cancellation request, we will charge 15% fees.
If your order has been shipped but you have not received the item and you need to cancel the other, you should be aware that 15% restocking fees will be charged. Since we shipped the item already, you will receive the item first and then send it back to us before we can process your refund.
How To Request An Exchange
Products with defects must be returned within 30 days from the day of receipt to be qualified for an exchange. We may deny any exchange request if the defect item is not return within the stipulated period. Kindly send your return request with the images of the defect item to info@willzool.com . Once your request is received and inspected, we will send you an email to notify you that we have received your request. We will also send you an email to let you know if we have approved your return request and the process of shipment afterwards.
Why We May Deny Your Return And Exchange Request
In the event that the item we delivered is identical and similar to the depiction as ordered and paid for, there is usually no commitment to give an exchange in circumstances like the following:
You don't need it the item after you have received, used and damaged it already
The item did not meet your desires after you have used it for same time
You ordered the item by mistake but you have enjoyed it
You knew the item was faulty when you received it but never informed us until usage
SHIPPING POLICY
We deliver to all and any postal addresses within United States. In order to make the delivery more easier and simpler, we request you to provide your full street address with pin code / zip code. Furthermore, deliveries are usually made during normal working hours of courier companies and these vary from state to state.
Please note there are no shipments made from the store on sundays and public holidays as our logistics partners, do not make pick-ups on those days. In case you ordered two or more items, you might receive them in multiple boxes on different days, because of ranging items availabilities and delivery locations. Often, products may be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.
Shipping And Delivery Charges
Willzool offers free shipping
Willzool processes it shipments within 1-2 business days and shipping time: 3 to 6 days. As stated earlier, in the event you have ordered two or more items, you could receive them in multiple boxes on different days, because of changing items availabilities and delivery locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.
Transit Risk
If courier company neglects to deliver, you never go through any loss as in-transit risk is all ours. However, Willzool will not be in charge of lost and lost packages or any type of full or piece damages to the package deal after being left at customer's address by nota / courier agency unless the customer purchased insurance when they purchased a products, there is nothing we can do in this case.
Lost In Transit
If a shipment is lost in transit, we will wait for 21 working days and nights and then reprocess/reship the order. If you have any question about our shipping policies, you can easily email us.
Shipping And Tracking Particulars
We will send you a message about the shipment of your order, as soon as the items are delivered to the courier. These alert emails will develop the tracking number and courier companies website details along with expected time of delivery. You may also check the same on our order position page. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.
Incorrect Or Incomplete Address
You should be aware. Some courier companies charge certain fees for incorrect shipping details, wherein the address and zip code do not match. The customer will, without exception, bear the price tag on any such penalties and fees and not Willzool. Make sure your shipment address is correct. In case of a reshipment of the same order, customers will be responsible to pay reshipping charges for the reshipment.
Time To Deliver
For every item we have mentioned the perfect time to ship along with the item image. These are only a sign and approximate values, and items can be delivered earlier or later as the case may be depending on availability of item and other factors. It is highly recommended to email us with the item codes to get more accurate time to shipment estimate.
Estimated transit time: 3 -5 days.
Delay In Shipping
Basically, due to pandemic ( covid-19) shipping may be delayed. This is because we are not sure for long the lockdown will last. However, in this case, we will try our best to ensure you get your ordered items as soon as possible.
Moreso, the "availability" as mentioned on our website against each item is an approximate count of days it would take to dispatch the order from our warehouse. In the event that, there is going to be a delay in delivery because an item is 'out of stock' or when there is an unusual postponement in filling an order, we will notify you by e-mail. We may also choose to provide your order in multiple consignments (for multiple item purchases with differing "availability"). In some cases, we would offer to reimburse/refund you for unfulfilled part of the order in circumstance of our inability to resolving the order within a reasonable period of time.
TAXES
Our store do not charge any tax
TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Willzool shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Willzool shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Willzool will issue a refund to your card in the amount of the incorrect price